Customer Service

Print subscriptions usually take about 3-4 weeks from the time you send in your order until you receive your first issue in the mail. Our publications are delivered via U.S. Mail, Periodicals Postage.

Access your print magazine subscriber account.

Frequently Asked Questions

What is my username? If unsure, you can use your email address as your username. If you have multiple email accounts, you may have registered with a different email address.

My username and/or password is not working. Passwords from the old KITPLANES website will not work on the new website. Please reset your password.

How do I unsubscribe or change my email preferences? KITPLANES offers a few options for the types of emails you will receive. You can make email subscription changes.

How do I activate my online access? Paid subscribers to KITPLANES Magazine are entitled to online access to all content appearing in the pages of the publication including PDFs of the current issue and archived issues. To access the articles and issues, log in using the link in the upper right corner of any page. If you do not have a username and password or are having difficulties, contact customer service through the form below.

Where do I find my account number? Your account number is the first 11 digits found on your magazine’s mailing label just above your name. Please enter without spaces.

I forgot my password. Please use the password reset procedure. You will need to enter the contact email you have supplied to us.

When does my subscription expire? Fill in the required information here. Click the “submit” button to proceed. You will find your subscription information on the next page.

When will I receive my first issue? Please allow 3 to 4 weeks after placing your order. If it has been longer than that please contact customer service through the form below.

Did you receive my payment? Fill in the required information here. Click the “submit” button to proceed. On the right side of the next page you will see a box titled “Customer Service Options”; click on “Make a payment.” If your payment has been received you will have an account balance of $0 with no balance due.

How do I cancel my subscription? Fill in the required information here. Click the “submit” button to proceed. On the right side of the next page you will see a box titled “Customer Service Options”; click on “Cancel your subscription.”

How do I pay my bill on line? Fill in the required information here. Click the “submit” button to proceed. On the right side of the next page you will see a box titled “Customer Service Options”; click on “Make a payment”

How do I renew online? Fill in the required information here. Click the “submit” button to proceed. On the right side of the next page you will see a box titled “Customer Service Options”; click on “Renew your subscription”

How do change my mailing address? Fill in the required information here. Click the “submit” button to proceed. On the right side of the next page you will see a box titled “Customer Service Options”; click on “Change your address”

How do I report a missing or damaged issue? Fill in the required information here. Click the “submit” button to proceed. On the right side of the next page you will see a box titled “Customer Service Options”; click on “Report a missing or damaged issues”

Are Back Issues available to purchase? 
Yes, print and digital editions of recent back issues are available for purchase.

How long does it take to get my first issue? 
Print subscriptions usually take about 3-4 weeks from the time you send in your order until you receive your first issue in the mail. Our publications are delivered via U.S. Mail, Periodicals Postage.

What if I missed issues? 
If you have missed an issue, we may have an incorrect address on file. Please login and verify your address, to check the payment status on your account, to pay in full for your subscription or to report the missed issue. If none of these explanations apply, you can contact customer service through the form below.

What do I do if my issue arrived damaged? 
If your issue arrives damaged and you have a standard sized mailbox, please check with your Post Office to see if your magazines generally arrive in good condition. If they do not, you can contact customer service through the form below to report the problem.

Why did I receive a bill before my first issue?
Sometimes our invoices move faster through the mail than our issues. Please feel free to wait for and enjoy your first issue before considering payment of your subscription.

Do you share my name and address with other companies? 
Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If, when we make our list available, you do not wish to receive these offers and/or information, please let us know by contacting us at:

Opt Out Program
535 Connecticut Ave
Norwalk, CT 06854

Please be sure to include your current mailing label. We do not share email addresses or telephone numbers with other organizations. See our Privacy Policy for more information.

How do I cancel my print subscription?
You may cancel your subscription here or by mailing your request to

KITPLANES Magazine
P.O. Box 8535
Big Sandy, TX 75755-8535.

We will promptly stop your service and issue a refund for any un-mailed copies. If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them.

How do I contact the Editorial Department? Visit the Contact Us page.

What is the Subscription Department address?

KITPLANES Magazine
P.O. Box 8535
Big Sandy, TX 75755-8535

I can’t find the answer to my question. If you have not found the answer to your questions here, please use the form to contact customer service:

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